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</script></span> </div> <div class="c_content_text"> <div class="c_content_overflow" id="fontzoom"> <p><span style="font-size:20px;">  为进一步推进辖区证券期货纠纷多元化解机制建设,提高各机构投诉处理及纠纷化解能力ï¼?019å¹?æœ?5日,由甘肃证券期货业协会主办,中证甘肃调解工作站承办çš?ldquo;甘肃辖区证券期货纠纷调解及投诉处理培训班”在兰州成功举办。培训班邀请到了上海市高级人民法院法制宣传教育处副处长张枫主讲。培训班得到了甘肃证监局的大力支持和高度重视,甘肃证监局副巡视员、协会常务副会长兼秘书长陈耔宏,机构处副处长贠碧辉出席培训班,辖区证券期货经营机构合规负责人、调解专员及部分机构负责人共220余人参加了培训ã€?/span></p> <p style="text-align: center;"><span style="font-size:20px;">  <img alt="" src="/FthZdrW0wd/sfag/2019/2/201902271110539654.jpg" style="width: 721px; height: 243px;" /></span></p> <p><span style="font-size:16px;">                                  培训班会åœ?                               é™ˆç† æ˜•å‰¯ç§˜ä¹¦é•¿è‡´å¼€ç­è¾ž</span></p> <p><span style="font-size:20px;">  协会副秘书长陈熠昕致开班辞。培训主讲张枫老师同时是华东政法大学兼职教授、硕士生导师,国家法官学院特邀讲师,上海、重庆等多省市法官学院兼职教师,曾在上海长宁区法院工ä½?2年,历经诉前调解、民事审判、执行、信访等多岗位的全流程锻炼,带领全国法院第一家诉调对接中心进行专业化改造,å¯?ldquo;心理技巧在纠纷调解和投诉受理中的运ç”?rdquo;做了大量研究,深得其精髓,且实战经验丰富。他的授课内容不但可以运用在调解工作中,对日常生活、人际交往都具有相当的启示、指导意义。张枫老师课前还详细询问了甘肃辖区纠纷化解、投诉处理中遇到的实际问题,并有针对性地对课件进行了调整,专业素养、敬业精神令人感佩。张枫老师授课历时3个小时,声情并茂、幽默风趣,深受参训者欢迎,大家受益匪浅ã€?/span></p> <p style="text-align: center;"><span style="font-size:20px;">  <img alt="" src="/FthZdrW0wd/sfag/2019/2/201902271111501535.jpg" style="width: 704px; height: 474px;" /></span></p> <p style="text-align: center;"><span style="font-size:16px;">声情并茂的张枫老师</span></p> <p><span style="font-size:20px;">  下午,甘肃证监局机构监管处陈旭刚做了ä»?ldquo;落实合规管理要求,提高规范经营水å¹?rdquo;为题的讲解,介绍了辖åŒ?018年现场检查情况以及其中存在的问题,并针对具体问题梳理了相关的监管要求,重点就适当性管理、人员管理、业务管理、投诉处理和日常报备等工作中存在的风险点做了详细标识,明ç¡?019年的监管要求仍然是以合规管理为底线,筑牢基石,规范经营水平。中证甘肃调解工作站张晓芙对近年辖区投诉处理、纠纷调解情况做了简单介绍,并对年初下发的《甘肃辖区投诉处理规范管理及具体考评办法》做了详细解读ã€?/span></p> <p style="text-align: center;"><span style="font-size:20px;"><img alt="" src="/FthZdrW0wd/upload/201902271135084294.jpg" style="width: 704px; height: 240px;" /></span></p> <p style="text-align: center;"><span style="font-size: 16px;">  甘肃证监局机构监管处陈旭刚                  ä¸­è¯ç”˜è‚ƒè°ƒè§£å·¥ä½œç«™å¼ æ™“芙</span></p> <p><span style="font-size:20px;">  甘肃证监局副巡视员、甘肃证券期货业协会常务副会长兼秘书长陈耔宏做总结发言,呼吁各会员单位团结一致,互帮互助,努力提高行业形象,积极做好各自的纠纷调解、投诉处理工作。强调考评只是手段,合规经营、切实保护好投资者的合法权益才是目的ã€?/span></p> <p style="text-align: center;"><span style="font-size:20px;">  <img alt="" src="/FthZdrW0wd/sfag/2019/2/201902271112456198.jpg" style="width: 708px; height: 475px;" /></span></p> <p style="text-align: center;"><span style="font-size:16px;">甘肃证监局副巡视员陈耔宏做总结发言</span></p> <p><span style="font-size:20px;">  为规范化管理,辖区调解员实行分层设置,投诉纠纷实行分级调解制,新è®?0个片区调解工作站。培训班授课结束后,陈耔宏副巡视员和贠碧辉副处长为片区调解工作站授牌,并为协会新聘调解员颁发了聘书,希望各片区在加强日常沟通与交流的同时,充分利用纠纷多元化解的各项机制,切实做好投诉处理工作ã€?/span></p> <p style="text-align: center;"><span style="font-size:16px;">  <img alt="" src="/FthZdrW0wd/sfag/2019/2/201902271236318838.jpg" style="width: 705px; height: 386px;" /></span></p> <p style="text-align: center;"><span style="font-size: 16px;">辖区调解员与领导、老师合影</span></p> <p style="text-align: center;"><span style="font-size:16px;"><img alt="" src="/FthZdrW0wd/sfag/2019/2/201902271236537537.jpg" style="width: 705px; height: 352px;" /></span></p> <p style="text-align: center;"><img src="/FthZdrW0wd/sfag/2019/2/201902271113194754.jpg" /></p> <p style="text-align: center;"><img src="/FthZdrW0wd/sfag/2019/2/201902271113194121.jpg" /><img src="/FthZdrW0wd/sfag/2019/2/201902271113190488.jpg" /></p> <p style="text-align: center;"><span style="font-size:16px;">各片区调解工作站授牌仪式合影</span></p> <p><span style="font-size:20px;">  为进一步加强近年履职营业部负责人的合规经营与自律管理意识,培训结束后举行了座谈,探讨证券分支机构在行业转型发展之际的可持续发展思路,并达成今后应多沟通、多交流,互利共赢的共识。贠碧辉副处长希望大家积极配合监管工作,展业不忘合规ã€?/span></p> <p style="text-align: center;"><span style="font-size:20px;">  <img alt="" src="/FthZdrW0wd/sfag/2019/2/201902271114560838.jpg" style="width: 706px; height: 256px;" /></span></p> <p><span style="font-size:16px;">                                 éƒ¨åˆ†æœºæž„负责人座谈会                ç”˜è‚ƒè¯ç›‘局机构监管处副处长贠碧è¾?/span></p> <p> </p> <p><span style="font-size:20px;">  2019年开年之初,甘肃证券期货业协会为推进多元化解机制的建设一直动作不断ã€?æœ?1日,制定下发了《关于加强对辖区证券期货经营机构纠纷调解和投诉处理工作管理的通知》,对辖区纠纷调解工作进行规范化管理;2æœ?2日,参加由甘肃证监局、甘肃省高级人民法院和兰州市中级人民法院召开的多元化解机制座谈会,商讨推进多元化解机制的具体举措;2æœ?5日举办的这期培训班,旨在为全年的纠纷调解、投诉处理工作定调铺路,使辖区投资者保护更上新台阶ã€?/span></p> </div> </div> <div class="contArticle_bot_Artpage"> <span id="pe100_page_contentpage" class="pagecss"></span> </div> <div class="c_contant_end"> 您可以分享或转发本文至: <div class="bdsharebuttonbox"><a href="#" class="bds_more" data-cmd="more"></a><a href="#" class="bds_weixin" data-cmd="weixin" title="分享到微ä¿?></a><a href="#" class="bds_tsina" data-cmd="tsina" title="分享到新浪微å?></a><a href="#" class="bds_tqq" data-cmd="tqq" title="分享到腾讯微å?></a><a href="#" class="bds_renren" data-cmd="renren" title="分享到人人网"></a><a href="#" class="bds_qzone" data-cmd="qzone" title="分享到QQ空间"></a><a href="#" 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