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class="c_content_text"> <div class="c_content_overflow" id="fontzoom"> <p> </p> <p class="MsoNormal" style="text-indent:28.0pt;mso-char-indent-count:2.0"><span style="font-size:14.0pt;font-family:宋体;mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin;mso-fareast-font-family:宋体;mso-fareast-theme-font: minor-fareast;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin">都说人生如戏,戏如人生,人的一生需要扮演并且扮演好很多角色,有些角色是本能,可以信手拈来,可以应对自如;而有些角色,可能需要我们耗费大量的时间、精力学习,不断完善自己才能做好,比如,做一名合格的窗口从业人员?/span><span lang="EN-US" style="font-size:14.0pt"><o:p></o:p></span></p> <p class="MsoNormal" style="text-indent:28.0pt;mso-char-indent-count:2.0"><span style="font-size:14.0pt;font-family:宋体;mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin;mso-fareast-font-family:宋体;mso-fareast-theme-font: minor-fareast;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin">窗口从业八年,见过形形色色的人,碰到过各种各样的问题。记得大学刚毕业,带着青涩来到工作岗位的时候,对单位的一切充满好奇和热情,热心地解答客户的问题,每当听到客户问题解决后的那声“谢谢”,都觉得无比喜悦。直到有一天,碰到一位身材高大的男客户,为了我无法解决的问题,指着我的鼻子破口大骂。那一刻,仿佛一盆凉水从头浇到脚,对工作的热情瞬间熄灭,只剩满腹的委屈和难过。也就是从那时开始,我突然意识到,这份工作最难的可能不是理论、专业,因为这些凭借自己的不断努力和学习是可以解决的。窗口行业最难的,可能是与人打交道的能力?/span><span lang="EN-US" style="font-size:14.0pt"><o:p></o:p></span></p> <p class="MsoNormal" style="text-indent:28.0pt;mso-char-indent-count:2.0"><span style="font-size:14.0pt;font-family:宋体;mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin;mso-fareast-font-family:宋体;mso-fareast-theme-font: minor-fareast;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin">窗口工作,每天都要面对陌生的客户,起初是不太适应的,因为每位客户都有自己的想法,而大部分人都只会站在自己的立场考虑问题,对于制度、对于规则,很多客户是忽视的,认为制度规则与自己并没有什么关系,自己需要的,只是办完自己要办的业务。而对于我来说,我必须遵照制度为客户解决问题,有时便会引起客户的不满从而引起摩擦。记得最初工作的那两年,其实是心里总想要打退堂鼓的。直到后来,跟一位从业很久的前辈聊天,醍醐灌顶,从那天起,退堂鼓的念头被彻底打消,我开始认真领悟什么是“以客户为中心”。其实对于客户而言,他们需要的是把专业的东西简单化。对于客户无法理解的问题,如果我们换一种思路去想,站在客户的角度去想,用浅显易懂的方式把对于客户来说可能有点复杂的东西简化,然后传递给客户,对于客户来说,可能就更容易理解,也就更容易接受。在客户的情绪无法平复的时候,我们应当端正自己的态度,不要被客户的情绪影响,并且换位思考,如果我们自己遇到这类让客户情绪比较激动的事情时,是否能做到从容不迫,如果能理解客户的情绪,那我们自己就不会意气用事,更不会将问题激化,若是客户能感受到我们的真诚,并且认可我们是站在客户的角度解决问题,客户就更容易静下来倾听,问题也就更容易得到解决?/span><span lang="EN-US" style="font-size:14.0pt"><o:p></o:p></span></p> <p class="MsoNormal" style="text-indent:28.0pt;mso-char-indent-count:2.0"><span style="font-size:14.0pt;font-family:宋体;mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin;mso-fareast-font-family:宋体;mso-fareast-theme-font: minor-fareast;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin">作为一名证券从业人员,服务客户是我们的工作重心之一,只有不断完善自己,提升自己的职业素养和服务意识,才能真正做到为客户服务。授人玫瑰,手有余香。为客户解决问题的同时,自己也可以感受到工作带给我们的幸福感和满足感。既然可以双赢,何乐而不为呢?/span><span lang="EN-US" style="font-size:14.0pt"><o:p></o:p></span></p> <p align="right" class="MsoNormal" style="text-align:right;text-indent:28.0pt; mso-char-indent-count:2.0"><span style="font-size:14.0pt;mso-bidi-font-size: 12.0pt;font-family:宋体;mso-bidi-font-family:宋体;background:white">国泰君安证券兰州福利西路营业?span lang="EN-US">: </span>管秀?/span><span lang="EN-US" style="font-size:14.0pt"><o:p></o:p></span></p> <br /> </div> </div> <div class="contArticle_bot_Artpage"> <span id="pe100_page_contentpage" class="pagecss"></span> </div> <div class="c_contant_end"> 您可以分享或转发本文至: <div class="bdsharebuttonbox"><a href="#" class="bds_more" data-cmd="more"></a><a href="#" class="bds_weixin" data-cmd="weixin" title="分享到微?></a><a href="#" class="bds_tsina" data-cmd="tsina" title="分享到新浪微?></a><a href="#" 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